Financial Policy

1. Patient Responsibility: Each patient is responsible for their bill. Insurance co-payments, co-insurances, and deductibles are due at the time of service unless prior arrangements are made.

2. Uninsured Patients: Those without insurance must pay 100% of service costs unless payment arrangements are in place. We accept cash, checks, major credit cards, and Care Credit.

3. Insurance Claims: Your insurance policy is a contract between you and your insurer. We will submit claims as a courtesy, but you are responsible for knowing your coverage and any unpaid balances.

4. Refraction Fee: A $55.00 refraction fee is required for glasses or contact lens prescriptions. Most insurance companies do not cover this fee.

5. Optical Purchases: Lenses purchased at our Optical Department have a 60-day guarantee. After 60 days, replacement costs are the patient’s responsibility. Frames and opened boxes of contact lenses are non-refundable.

6. Outstanding Balances: Monthly payments are required for outstanding balances. Delinquent accounts may be referred to a collection agency, incurring a $10.00 billing fee. Attorney/collection fees may also apply.

7. Returned Checks: A $35.00 fee will be charged for returned checks (Idaho Code 28-22-105).

8. Missed Appointments: A $50.00 fee applies if you fail to cancel or reschedule at least 24 hours in advance.

 

Optical Policy

1. Satisfaction Exchange: You may make a one-time exchange of frames or lenses within 30 days of receiving them.

2. Prescription Changes: If your prescription changes within 90 days, lenses may be remade at no cost. Beyond 90 days, full charges apply.

3. Warranty: Most frames and lenses have a two-year warranty, covering one-time replacement for scratches or breaks.

4. Custom Frames: If using your own frame, we will handle it with care but are not responsible for breakage. If it breaks, you are responsible for replacement costs.

5. Payment for Optical Orders: Payment is required before processing optical materials. Orders without payment will be held for two weeks or until an agreed date.